We need a Shipper’s Export Declaration (SED) for a single commodity valued above US $2,500 from the U.S. seller, manufacturer, or order party. You may go to http://www.census.gov/foreign-trade/regulations/forms/new-7525v.pdf and download the form. Then, ask the U.S. seller or manufacturer to fill in the form and fax it to us at (949) 624 8240 or email it to us. Please make sure they provide us with their SED Number or License No. If you purchased the two items from two different places, we need SED from both places.

Without a proper information or required document, there might be a delay at the custom or a package can be returned back to us. If a package comes back to us, you will be responsible for any occurred shipping fees including any duties and taxes.

All charges including membership and shipping fees must be paid in advance. Your membership will be automatically renewed unless you cancel it within 7 days prior to the expiry date.

If you don’t want to use PayPal, you may send us your credit card information or a deposit via wire transfer. Please contact us for more information.

Please be advised that we will send your documents such as letters and magazines based upon your Shipping Option. We will NOT notify you every time we receive any letters or magazines. If you want to edit the shipping option, you can do so at any time by updating your profile after you login.

The default Document Shipping Option is “Hold Mail”. We will hold your letters and magazines until you notify us by clicking here. If you want to receive your letters and magazines on a regular basis, you need to select “Regularly via USPS” and provide us with a payment information. If you want to make payments using a credit card, please click here and download the form and fill in the information. Please send it to us at sales at mbex.net or fax it to us at (949) 625 8240. Please make sure you enter your mailbox number and your name. Then, we will send your mail on a monthly basis via USPS regular mail.

If you want us to send your mail via Express, you need to change your document shipping option to “Hold Mail” and select “Express Service” and notify us whenever you want us to forward your mail.

Regarding any package we receive on behalf of you, we will notify you with the detailed information. You need to let us know whether you want us to ship or hold it. When you want us to ship the package, we can certainly include all your letters and magazines. It will be a cost effective way. If you want to do so, you may select “Hold Mail” as your document shipping option and just remind us of including your mails in the shipment.

You need to let us know whether you want us to ship it out or hold it when we notify you about your package. So, it is up to you to decide how often you want us to ship your package. We can hold your packages until you ask us to ship them. Please be advised that we can hold it for 45 days for free and you need to pay for its storage fee thereafter. We can not hold it more than 3 months.

We can re-package your items into one box and ship it to you at no extra cost. We will definitely save you on your shipping costs.

If you don’t expect any other packages, you need to login into our site at mbex.net and confirm your shipping address and provide us with the total declared value for the shipment. Then, we will start preparing for the shipment. We will open up each box and may re-package them if it is necessary. We will try to make the shipment smaller and lighter to save your shipping costs. If we find any broken or damaged items, we will notify you so you can take appropriate action. We will provide you with the shipping details including the actual weight and dimension of the shipment and the discounted shipping cost. Also, we will send you a payment link through PayPal.  Once we receive the payment, we will prepare for the commercial invoice based upon the information you provide and ship the package to you.

Your package will be shipped through an express carrier such as FedEx or DHL or USPS Express as they are reliable and your package will be trackable. The default shipping carrier is FedEx. We won’t ship any packages via USPS Priority nor any Ground shipments. It will take about 1~5 days for you to receive the package, depending on the destination. We will provide you with the tracking number as soon as the package is shipped. You may need to pay any costs related to customs, taxes or import fees, which are required by your country and are different in each country. For your information, these taxes and fees are not included in the shipping cost.