1. FAQ : Pre-Sales Receive Updates For This Category

Yes, we provide you with a street address in the U.S. (not PO Box) so that we can receive your packages through UPS, FedEx, or USPS. You can use it to purchase almost any items here in the U.S. through the Internet.

Here is the example of our U.S. address:

John Smith
1840 W. Whittier Blvd #500
La Habra, CA 90631, USA

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You need to click “Our Services & Rates” on the top and select the appropriate membership type by clicking a ���Sign Up Now��� button. Then, you need to decide whether you want to make membership payment on a quarterly basis or yearly basis. You will make a payment through PayPal. Once the payment is completed, it will lead to a registration page. Upon registration, you’ll be asked to provide us with the Required Documents. [See the details by clicking here].

After we review your registration information, we will decide whether we will activate your account or not. Once we activate your account, you may login using your username and password and see a U.S. address. You may use to shop any items in the U.S. through the Internet and we will take care of receiving and forwarding them to you.

Once you sign up and we activate your account, the membership fee is non-refundable.

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When you sign up with us, we will provide you with a U.S. street address. You may use it to purchase products and services available in the U.S. When we receive your packages, we will notify you. Once we receive all your packages, you may ask us to prepare for a shipment.��You also need to provide us with the short description of the contents and total declared value. We will use it to prepare for export documents such as an airway bill and a commercial invoice. ��We re-package all your items into one box and get back to you with the total shipping cost. Once we receive the payment, we will forward your package via FedEx, DHL or USPS Express. We will provide you with a tracking number and it will take about 3~5 working days for you to receive the package.

- Sign up and receive a U.S. street address from us. - We receive your package and notify you. - We can re-package or consolidate multiple packages into one to reduce your shipping cost. - Buy goods from Amazon, eBay or any other online merchants using a U.S. address - You instruct us when and how you want to receive your package. - We ship your items to your location for a low price.  

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Click here to find out your shipping cost to your country.

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For Standard and Premium members who expect to do business or receive any letters or packages, we need to receive some documents from you after you sign up with us. Those documents are required by the U.S. Postal Service.

The U.S. Postal Service requires the following documents so that we can receive your letters/packages and forward them to you. It will be applied to all our customers who receive any letters or packages. (We may activate your account before we receive the required documents. But, you still need to send us the required documents.)

-��A copy of your two IDs (One with a photo such as Passport or driver’s license. The other identification includes government, university identification card; auto registration card; or an auto insurance policy.)

-��Original USPS Form 1583 (Click here to fill in the highlighted areas of #6 and #7 and print it. Then, sign it in #16.)

Email the above required documents at or fax us at (949) 625 8240. (When you make a copy, make it lighter so that we can see it clearly via fax.)

Then,��Mail the original USPS Form 1583 to us at the following address:

Mailbox Exchange
Attn: Customer Support Dept.
1840 W Whittier Blvd
La Habra, CA 90631

Please be advised that the U.S. Postal Service requires the original USPS Form 1583. If you can have it notarized, please do so. For anyone who resides in the U.S., please have the USPS Form 1583 notarized by a notary public and send it to us. If you are in a hurry, you mail the original documents via an express courier such as DHL Express or FedEx.

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Mailbox Exchange is a brick-and-mortar shipping and mailbox rental company located in La Habra, California. Using our mailbox rental service, you can have a U.S. physical address; and using our shipping services via DHL or FedEx or USPS Express, you can have the packages forwarded right to your door. We have been providing international mail and package forwarding services and mailbox rental services since 2001. ��We have two web sites at http://www.mailforwarding.biz.

The founders of MailBox Exchange�� bring extensive experiences in international businesses and critical resource sourcing. They worked as buying agents for Samsung and provided new business development consulting services to LG. Also, they were instrumental in transporting the brands and technologies of Netscape and RealNetworks to Asia.

If you have any suggestions or requests or just want to voice your opinion, please contact us by clicking here. Mbex.net was created for you, and you have an opportunity to mold it to your liking.

Mailbox Exchange��
1840 W. Whittier Blvd
La Habra, CA 90631
http://www.Mbex.net
FAQ : http://www.mailforwarding.biz

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If you currently do not have a U.S. presence, you probably find it very difficult to purchase many items that are available only in the U.S., whether through Amazon.com, eBay, e-tailers or wholesalers. You can pay for them using PayPal or Visa/Master card, but the seller might require a U.S. address for shipping. We solve your problem by providing you with a U.S. address. We provide you with a physical address (No PO Box address). Once you make a purchase with this address, we will receive the package on behalf of you and forward it to you almost anywhere in the world.

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You can make a payment with PayPal for your membership fee and any shipping fees. Every time you ask us to ship your packages, we will notify you the total shipping fee and you need to make the payment through PayPal. If you do not have a PayPal account, PayPal allows you to use your credit card to make a payment. Once it is paid, the shipment will be made shortly thereafter. If your shipping fee is over $500, you might need to send us a payment through bank wire. In this case, we will pay for any bank wire fees.

All charges including membership and shipping fees must be paid in advance. Your membership will be automatically renewed unless you cancel it within 7 days prior to the expiry date.

If you don’t want to use PayPal, you may send us your credit card information or a deposit via wire transfer. Please contact us for more information.

 

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We notify you when we receive your packages. However, we do NOT notify you when we receive mail such as your letters or magazines.

Please be advised that we will send your documents such as letters and magazines based upon your Shipping Option. We will NOT notify you every time we receive any letters or magazines. If you want to edit the shipping option, you can do so at any time by updating your profile after you login.

The default Document Shipping Option is “Hold Mail”. We will hold your letters and magazines until you notify us by clicking here. If you want to receive your letters and magazines on a regular basis, you need to select “Regularly via USPS” and provide us with a payment information. If you want to make payments using a credit card, please click here and download the form and fill in the information. Please send it to us at sales at mbex.net or fax it to us at (949) 625 8240. Please make sure you enter your mailbox number and your name. Then, we will send your mail on a monthly basis via USPS regular mail.

If you want us to send your mail via Express, you need to change your document shipping option to “Hold Mail” and select “Express Service” and notify us whenever you want us to forward your mail.

Regarding any package we receive on behalf of you, we will notify you with the detailed information. You need to let us know whether you want us to ship or hold it. When you want us to ship the package, we can certainly include all your letters and magazines. It will be a cost effective way. If you want to do so, you may select “Hold Mail” as your document shipping option and just remind us of including your mails in the shipment.

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Yes, we notify you everytime we receive your package. When your package arrives through UPS, FedEx, DHL or USPS, we receive and sign it on behalf of you. We will provide you with the shipping details including its weight and dimension and the sender’s information.

You need to let us know whether you want us to ship it out or hold it when we notify you about your package. So, it is up to you to decide how often you want us to ship your package. We can hold your packages until you ask us to ship them. Please be advised that we can hold it for 45 days for free and you need to pay for its storage fee thereafter. We can not hold it more than 3 months.

We can re-package your items into one box and ship it to you at no extra cost. We will definitely save you on your shipping costs.

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