2. FAQ for New Customer Receive Updates For This Category

 

When you sign up with us, we will provide you with a U.S. street address. You may use it to purchase products and services available in the U.S. When we receive your packages, we will notify you. Once we receive all your packages, you may ask us to prepare for a shipment. You also need to provide us with the short description of the contents and total declared value. We will use it to prepare for export documents such as an airway bill and a commercial invoice.  We re-package all your items into one box and get back to you with the total shipping cost. Once we receive the payment, we will forward your package via FedEx, DHL or USPS Express. We will provide you with a tracking number and it will take about 3~5 working days for you to receive the package.

- Sign up and receive a U.S. street address from us. - We receive your package and notify you. - We can re-package or consolidate multiple packages into one to reduce your shipping cost. - Buy goods from Amazon, eBay or any other online merchants using a U.S. address - You instruct us when and how you want to receive your package. - We ship your items to your location for a low price.  

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Click here to find out your shipping cost to your country.

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For Standard and Premium members who expect to do business or receive any letters or packages, we need to receive some documents from you after you sign up with us. Those documents are required by the U.S. Postal Service.

The U.S. Postal Service requires the following documents so that we can receive your letters/packages and forward them to you. It will be applied to all our customers who receive any letters or packages. (We may activate your account before we receive the required documents. But, you still need to send us the required documents.)

- A copy of your two IDs (One with a photo such as Passport or driver’s license. The other identification includes government, university identification card; auto registration card; or an auto insurance policy.)

- Original USPS Form 1583 (Click here to fill in the highlighted areas of #6 and #7 and print it. Then, sign it in #16.)

Email the above required documents at or fax us at (949) 625 8240. (When you make a copy, make it lighter so that we can see it clearly via fax.)

Then, Mail the original USPS Form 1583 to us at the following address:

Mailbox Exchange
Attn: Customer Support Dept.
1840 W Whittier Blvd
La Habra, CA 90631

Please be advised that the U.S. Postal Service requires the original USPS Form 1583. If you can have it notarized, please do so. For anyone who resides in the U.S., please have the USPS Form 1583 notarized by a notary public and send it to us. If you are in a hurry, you mail the original documents via an express courier such as DHL Express or FedEx.

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You can make a payment with PayPal for your membership fee and any shipping fees. Every time you ask us to ship your packages, we will notify you the total shipping fee and you need to make the payment through PayPal. If you do not have a PayPal account, PayPal allows you to use your credit card to make a payment. Once it is paid, the shipment will be made shortly thereafter. If your shipping fee is over $500, you might need to send us a payment through bank wire. In this case, we will pay for any bank wire fees.

All charges including membership and shipping fees must be paid in advance. Your membership will be automatically renewed unless you cancel it within 7 days prior to the expiry date.

If you don’t want to use PayPal, you may send us your credit card information or a deposit via wire transfer. Please contact us for more information.

 

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All shipments via our express carriers are insured with a declared value of up to $100. If the declared value is more than $100, you may request additional insurance. Additional insurance charges are $2 for every additional $100. Please be advised that the insurance amount should be same as the total declared value.

 

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We notify you when we receive your packages. However, we do NOT notify you when we receive mail such as your letters or magazines.

Please be advised that we will send your documents such as letters and magazines based upon your Shipping Option. We will NOT notify you every time we receive any letters or magazines. If you want to edit the shipping option, you can do so at any time by updating your profile after you login.

The default Document Shipping Option is “Hold Mail”. We will hold your letters and magazines until you notify us by clicking here. If you want to receive your letters and magazines on a regular basis, you need to select “Regularly via USPS” and provide us with a payment information. If you want to make payments using a credit card, please click here and download the form and fill in the information. Please send it to us at sales at mbex.net or fax it to us at (949) 625 8240. Please make sure you enter your mailbox number and your name. Then, we will send your mail on a monthly basis via USPS regular mail.

If you want us to send your mail via Express, you need to change your document shipping option to “Hold Mail” and select “Express Service” and notify us whenever you want us to forward your mail.

Regarding any package we receive on behalf of you, we will notify you with the detailed information. You need to let us know whether you want us to ship or hold it. When you want us to ship the package, we can certainly include all your letters and magazines. It will be a cost effective way. If you want to do so, you may select “Hold Mail” as your document shipping option and just remind us of including your mails in the shipment.

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Yes, we notify you everytime we receive your package. When your package arrives through UPS, FedEx, DHL or USPS, we receive and sign it on behalf of you. We will provide you with the shipping details including its weight and dimension and the sender’s information.

You need to let us know whether you want us to ship it out or hold it when we notify you about your package. So, it is up to you to decide how often you want us to ship your package. We can hold your packages until you ask us to ship them. Please be advised that we can hold it for 45 days for free and you need to pay for its storage fee thereafter. We can not hold it more than 3 months.

We can re-package your items into one box and ship it to you at no extra cost. We will definitely save you on your shipping costs.

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Yes. You can immediately start using this address for your purchases in the U.S. We will accept your packages but we can’t forward these to you until we receive the required documents from you.

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If the total declared value of a shipment is less than $2,499, we can ship your items via DHL or FedEx without any additional document. However, a Shipper’s Export Declaration (SED) must accompany most international shipments with a single commodity or harmonized description valued above US$2,500, or containing validated licensed materials, or destined for certain eastern European countries. Please be advised that some countries may request import license on certain items regardless of the total declared value.

We need a Shipper’s Export Declaration (SED) for a single commodity valued above US $2,500 from the U.S. seller, manufacturer, or order party. You may go to http://www.census.gov/foreign-trade/regulations/forms/new-7525v.pdf and download the form. Then, ask the U.S. seller or manufacturer to fill in the form and fax it to us at (949) 624 8240 or email it to us. Please make sure they provide us with their SED Number or License No. If you purchased the two items from two different places, we need SED from both places.

Without a proper information or required document, there might be a delay at the custom or a package can be returned back to us. If a package comes back to us, you will be responsible for any occurred shipping fees including any duties and taxes.

 

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While making a purchase, enter the new U.S. address as the “Ship To” address.

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