What happens once you receive my package?
Once we receive your package under your name and account number, we will notify you via e-mail. You need to login to www.mbex.net using your username and password. Then, click a link under “My Status”. You will find the status “Received”. Then, provide us with the short description of the package. You will find the example so that you would know what to do.
If you don’t expect any other packages, you need to login into our site at mbex.net and confirm your shipping address and provide us with the total declared value for the shipment. Then, we will start preparing for the shipment. We will open up each box and may re-package them if it is necessary. We will try to make the shipment smaller and lighter to save your shipping costs. If we find any broken or damaged items, we will notify you so you can take appropriate action. We will provide you with the shipping details including the actual weight and dimension of the shipment and the discounted shipping cost. Also, we will send you a payment link through PayPal. Once we receive the payment, we will prepare for the commercial invoice based upon the information you provide and ship the package to you.
Your package will be shipped through an express carrier such as FedEx or DHL or USPS Express as they are reliable and your package will be trackable. The default shipping carrier is FedEx. We won’t ship any packages via USPS Priority nor any Ground shipments. It will take about 1~5 days for you to receive the package, depending on the destination. We will provide you with the tracking number as soon as the package is shipped. You may need to pay any costs related to customs, taxes or import fees, which are required by your country and are different in each country. For your information, these taxes and fees are not included in the shipping cost.