"We strongly recommend this service to anyone or a company requiring reliable mail and package forwarding."
- StartupZone.com, a resource site for start-ups.


FAQs
  • Who is mailforwarding.biz?
  • Why do I need your service?
  • What products can I purchase?
  • How do I sign up?
  • What Required Documents do I need to send?
  • I have just received a U.S. forwarding address. Can I start using this address immediately?
  • How do I order products to be delivered to it?
  • What happens once mailforwarding.biz receives my package?
  • Do you notify me when you receive my package? How often will you send my package? If I expect multiple packages, can you re-package them into one box and ship for me?
  • Do you notify me when you receive my mails? How often will you send my mails? Are there any required documents to receive my letters?
  • Can I buy insurance for a shipment?
  • What is your shipping rate?
  • How can I pay for your service and when do I need to pay?




    Q: Who is mailforwarding.biz?

    A: mailforwarding.biz is Mailbox Exchange®, a brick-and-mortar shipping and mailbox company located in La Habra, California. Using our mailbox service, you can have a forwarding address in the U.S.; and using our shipping services via DHL or FedEx, you can have the packages forwarded right to your door.
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    Q: Why do I need your service?

    A: If you currently do not have a U.S. presence, you probably find it very difficult to purchase many items that are available only in the U.S., whether through eBay, e-tailers or wholesalers. You can pay for them using PayPal or Visa/Master card, but the seller might require a U.S. address for shipping. We solve your problem by providing you with a forwarding address in the U.S. Once you make a purchase with this address, we will receive the package on behalf of you and forward it to you almost anywhere in the world.
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    Q: What products can I purchase?

    A: Anything from antiques from eBay to computer servers, as long as they are not prohibited or regulated by the US Government, the shipping carriers, your country and/or the merchant.
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    Q: How do I sign up?

    A: You need to click "Register" on the top menu bar and complete the registration form. Then, you need to decide whether you want to make membership payment on a quarterly basis or yearly basis. You will find detailed information on membership and benefits by clicking Rates and "Services" on the top menu bar or here in FAQ. Upon registration, you'll be asked to provide us with the Required Documents [see the next Q & A].

    After we review your registration informatoin, we will decide whether we will activate your account or not. Once we activate your account, you may login using your username and password and see a forwarding address in the U.S. You may use to shop any items in the U.S. through the Internet and we will take care of receiving and forwarding them to you.

    Once you sign up and we activate your account, the membership fee is non-refundable.

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    Q: What Required Documents do I need to send?

    A:
    We need to receive some required documents from you. (We may activate your account before we receive the required documents. But, you still need to send us the required documents.)

    Email the following required documents at .

    - Two types of IDs (One with a photo such as Passport or driver's license. The other identification includes government, university identification card; auto registration card; or a home or auto insurance policy.)

    (Note: You may send the above documents via fax at (949) 625 8240. When you make a copy, make it lighter so that we can see it clearly via fax. Otherwise, we might ask you to send them via mail. If it is difficult to email or fax the documents, just mail them to us.)


    (Optional)

    If you want to have your own U.S. address instead of our forwarding address, you need to provide us with additional document. (If you want to receive any letters, you need to provide this document.)

    - USPS Form 1583 (Click here to fill in the highlighted areas and print it. You may directly download the form from US Postal Service at http://www.usps.com/forms/_pdf/ps1583.pdf. Please have the USPS form 1583 notarized.)

    Mail the USPS Form 1583 to us at the following address:

    Mailbox Exchange
    Attn: Membership Dept.
    1840 W Whittier Blvd
    La Habra, CA 90631

    Please be advised that the U.S. Postal Service requires the original USPS Form 1583. If the USPS Form 1583 is not notarized, it may not be accepted. If you don't expect to receive any letters and you do not want to go through the trouble of having it notarized, do not worry about it. Our forwarding address will be sufficient to receive and forward your packages.

    If you are in a hurry, you mail the original documents via an express courier such as DHL Express or FedEx.


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    Q: I have just received a U.S. forwarding address. Can I start using this address immediaately?

    A: Yes. You can immediately start using this address for your purchases in the U.S. We will accept your packages but we can't forward these to you until we receive the required documents from you.

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    Q: Okay, now that I have a U.S. address, how do I order products to be delivered to it?

    A: While making a purchase, enter the new U.S. address as the "Ship To" address.

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    Q: What happens once mailforwarding.biz receives my package?

    A: Once we receive your package under your name and account number, we will notify you via e-mail. You need to login to www.mailforwarding.biz using your username and password. Then, click "My Status". You will find the status "Received". Then, provide us with the short description of the package.

    If you don't expect any other packages, you need to confirm your shipping address and provide us with the total declared value for the shipment. Then, we will start prepareing for the shipment. We will open up each box and may re-package them if it is necessary. We will try to make the shipment smaller and lighter to save your shipping costs.
    If we find any broken or damaged items, we will notify you so you can take appropriate action. we will prepare for the commercial invoice based upon the information you provided. Also, we will notify you with the total shipping cost. Once we receive your payment or charge the shipping costs on your credit card, we will ship the package to you.

    Your package will be shipped through an express carrier such as DHL or FedEx as DHL or FedEx is very reliable and your package will be trackable. We won't ship any packages via USPS nor any Ground shipments. It will take about 1~5 days for you to receive the package, depending on destination. We will provide you with the tracking number as soon as the package is shipped. You may need to pay any costs related to customs, taxes or import fees, which are required by your country and are different in each country.

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    Q: Do you notify me when you receive my package? How often will you send my package? If I expect multiple packages, can you re-package them into one box and ship for me?

    A: Yes, we notify you everytime we receive your package. When your package arrives through UPS, FedEx, DHL or USPS, we receive and sign it on behalf of you. We will provide you with the shipping details including its weight and sender's information.

    You need to let us know whether you want us to ship or hold it when we notify you about your package. So, it is up to you to decide how often you want us to ship your package. We can hold your packages until you ask us to ship them. Please be advised that we can hold it for 45 days for free and you need to pay for its storage fee thereafter. We can not hold it more than 3 months.

    We can re-package your items into one box and ship it to you. We will definately save you on your shipping costs.

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    Q: Do you notify me when you receive my mails? How often will you send my mails? Are there any required documents to receive my letters?

    A: We notify you when we receive your packages. However, we do NOT notify you when we receive mails such as your letters or magazines.

    Please be advised that we will send your documents such as letters and magazines based upon your Shipping Option you selected when you registered. We will NOT notify you every time we receive any letters or magazines. If you want to edit the shipping option, you can do so at any time by updating your profile after you login.

    If you selected "Hold Mail" as your Document Shipping Option, we will hold your letters and magazines until you notify us by clicking here. If you want to receive your letters and magazines on a regular basis, you need to select "Weekly", "Bi-Weekly" or "Monthly".

    Regarding any package we receive on behalf of you, we will notify you immediately with the detailed information. You need to let us know whether you want us to ship or hold it. When you want us to ship the package, we can certainly include all your letters and magazines. It will be a cost effective way. If you want to do so, you may select "Hold Mail" as your document shipping option and just remind us of including your mails in the shipment.

    You may use our U.S. forwarding address to receive your packages. However, if you expect to receive any letters under your name, you need to provide us with the notarized USPS Form 1583 along with a copy of your two ID. Please refer to our earlier Q and A - What Required Documents do I need to send?


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    Q: Can I buy insurance for a shipment?

    A: All shipments via our express carriers are insured with a declared value of up to $100. If the declared value is more than $100, you may request additional insurance. Additional insurance charges are $2 for every additional $100. Please be advised that the insurance amount should be same as the total declared value.
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    Q: What is your shipping rate?

    A: Click here to find out your shipping cost to your country.


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    Q: How can I pay for your service and when do I need to pay?

    A: You can make a payment with your credit card. Membership and shipping service should be paid in advance. You may pay for your membership on a quarterly or yearly basis. Also, every time you ask us to ship your packages, we will notify you the total shipping cost and we will charge the shipping cost on your credit card on file. Once it is paid, the shipment will be made shortly thereafter.

    If you don't want to use your credit card, you may send us a deposit via wire transfer. Please contact us for the wire transfer information.




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