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"We
strongly recommend this service to anyone or a company
requiring reliable mail and package forwarding."
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| FAQs |
Who
is mailforwarding.biz? Why
do I need your service? What
products can I purchase? How
do I sign up?
Do you provide us with
a street address (Not P. O. Box)? What is the
example of your address?
What
Required Documents do I need to send?
I have just received a U.S. address. Can I start
using this address immediately?
How do I order
products to be delivered to it? What
happens once mailforwarding.biz receives my package?
Do you notify me when you receive
my package? How often will you send my package?
If I expect multiple packages, can you re-package
them into one box and ship for me?
Do you notify me when you receive my mails? How often will you send my mails? Are
there any required documents to receive my letters?
Can
I buy insurance for a shipment?
What
is your shipping rate?
How
can I pay for your service and when do I need
to pay?
Is there any restriction on high valued items or certain items?
Q: Who is mailforwarding.biz?
A: mailforwarding.biz is Mailbox Exchange®,
a brick-and-mortar shipping and mailbox company
located in La Habra, California. Using our mailbox
service, you can have a U.S. address; and using
our shipping services via DHL or FedEx, you can
have the packages forwarded right to your door.
Q: Why do I need your service?
A: If you currently do not have a U.S.
presence, you probably find it very difficult
to purchase many items that are available only
in the U.S., whether through eBay, e-tailers or
wholesalers. You can pay for them using PayPal
or Visa/Master card, but the seller might require
a U.S. address for shipping. We solve your problem
by providing you with a U.S. address. Once you
make a purchase with this address, we will receive
the package on behalf of you and forward it to
you almost anywhere in the world.
Q: What products can I purchase?
A: Anything from antiques from eBay to
computer servers, as long as they are not prohibited
or regulated by the US Government, the shipping
carriers, your country and/or the merchant.
Q: How do I sign up?
A: You need to click "Register"
on the top menu bar and complete the registration form. Then, you
need to decide whether you want to make membership payment on a quarterly
basis or yearly basis. You will find detailed information on membership
and benefits by clicking Rates and "Services"
on the top menu bar or here in FAQ. Upon registration, you'll be asked
to provide us with the Required Documents [see the next Q & A].
After we review your registration informatoin,
we will decide whether we will activate your account
or not. Once we activate your account, you may
login using your username and password and see
a U.S. You may use to shop any items in the U.S.
through the Internet and we will take care of
receiving and forwarding them to you.
Once you sign up and we activate your account, the membership fee
is non-refundable.
Q: Do you provide us with
a street address (Not P. O. Box)? What is the
example of your address?
A: Yes, we provide you with a street
address in the U.S. (not PO Box) so that we
can receive your packages. You can use it to
purchase almost any items here in the U.S. through
the Internet.
Here is the example of our U.S. address:
John Smith
1840 W. Whittier Blvd #500
La Habra, CA 90631, USA
Q: What Required Documents do
I need to send?
A:
We need to receive some required documents from
you after you sign up with us.
The U.S. Postal Service requires the following
documents so that we can receive your letters/packages
and forward them to you. It will be applied
to all our customers who receive any letters
or packages. (We may activate your account before
we receive the required documents. But, you
still need to send us the required documents.)
- A
copy of your two IDs (One with a photo
such as Passport or driver's license. The other
identification includes government, university
identification card; auto registration card;
or a home or auto insurance policy.)
- Original USPS Form 1583 (Click
here to fill in the highlighted areas of #6
and #7 and print it. Then, sign it
in #16.)
Email
the above required documents at 
or fax us at (949) 625 8240. (When you
make a copy, make it lighter so that we can
see it clearly via fax.)
Then, Mail the
original USPS Form 1583 to us at the
following address:
Mailbox Exchange
Attn: Customer Support Dept.
1840 W Whittier Blvd
La Habra, CA 90631
Please
be advised that the U.S. Postal Service requires
the original USPS Form 1583. If you can have
it notarized, please do so. If you are in a
hurry, you mail the original documents via an
express courier such as DHL Express or FedEx.
Q: I have just received a U.S.
address. Can I start using this address immediaately?
A: Yes. You can immediately start using
this address for your purchases in the U.S. We
will accept your packages but we can't forward
these to you until we receive the required documents
from you.
Q: Okay, now that I have a U.S.
address, how do I order products to be delivered
to it?
A: While making a purchase, enter the new
U.S. address as the "Ship To" address.
Q: What happens once mailforwarding.biz
receives my package?
A: Once we receive your package under
your name and account number, we will notify
you via e-mail. You need to login to www.mailforwarding.biz
using your username and password. Then, click
"My Status". You will find the status
"Received". Then, provide us with the short
description of the package.
If you don't expect any other packages, you
need to confirm your shipping address and provide
us with the total declared value for the shipment.
Then, we will start prepareing for the shipment.
We will open up each box and may re-package
them if it is necessary. We will try to make
the shipment smaller and lighter to save your
shipping costs. If we
find any broken or damaged items, we will notify
you so you can take appropriate action. we will
prepare for the commercial invoice based upon
the information you provided. Also, we will
notify you with the total shipping cost. Once
we receive your payment or charge the shipping
costs on your credit card, we will ship the
package to you.
Your package will be shipped through an express
carrier such as DHL or FedEx as DHL or FedEx
is very reliable and your package will be trackable.
We won't ship any packages via USPS nor any
Ground shipments. It will take about 1~5 days
for you to receive the package, depending on
destination. We will provide you with the tracking
number as soon as the package is shipped. You
may need to pay any costs related to customs,
taxes or import fees, which are required by
your country and are different in each country.
Q: Do you notify me when you
receive my package? How often will you send
my package? If I expect multiple packages, can
you re-package them into one box and ship for
me?
A: Yes, we notify you everytime we receive
your package. When your package arrives through
UPS, FedEx, DHL or USPS, we receive and sign
it on behalf of you. We will provide you with
the shipping details including its weight and
sender's information.
You need to let us know whether
you want us to ship or hold it when we notify
you about your package. So, it is up to you
to decide how often you want us to ship your
package. We can hold your packages until you
ask us to ship them. Please be advised that
we can hold it for 45 days for free and you
need to pay for its storage fee thereafter.
We can not hold it more than 3 months.
We can re-package your
items into one box and ship it to you. We will
definately save you on your shipping costs.
Q: Do you notify me when you receive
my mails? How often will you send my mails? Are
there any required documents to receive my letters?
A: We notify you when we receive your packages.
However, we do NOT notify you when we receive
mails such as your letters or magazines.
Please be advised that we will send your documents
such as letters and magazines based upon your
Shipping Option you selected when you registered.
We will NOT notify you every time we receive any
letters or magazines. If you want to edit the
shipping option, you can do so at any time by
updating your profile after you login.
If you selected "Hold Mail" as your
Document Shipping Option, we will hold your letters
and magazines until you notify us by clicking
here. If you want to receive your letters
and magazines on a regular basis, you need to
select "Weekly", "Bi-Weekly"
or "Monthly".
Regarding any package we receive on behalf of
you, we will notify you immediately with the detailed
information. You need to let us know whether you
want us to ship or hold it. When you want us to
ship the package, we can certainly include all
your letters and magazines. It will be a cost
effective way. If you want to do so, you may select
"Hold Mail" as your document shipping
option and just remind us of including your mails
in the shipment.
You may use a U.S. address to receive your packages.
However, if you expect to receive any letters
under your name, you need to provide us with the
notarized USPS Form 1583 along with a copy of
your two ID. Please refer to our earlier Q and
A - What Required Documents do I
need to send?
Q: Can I buy insurance for a
shipment?
A: All shipments via our express carriers
are insured with a declared value of up to $100.
If the declared value is more than $100, you may
request additional insurance. Additional insurance
charges are $2 for every additional $100. Please
be advised that the insurance amount should be
same as the total declared value.
Q: What is your shipping rate?
A: Click here to
find out your shipping cost to your country.
Q: How can I pay for your service
and when do I need to pay?
A: You can make a payment with your credit
card. Membership and shipping service should be
paid in advance. You may pay for your membership
on a quarterly or yearly basis. Also, every time
you ask us to ship your packages, we will notify
you the total shipping cost and we will charge
the shipping cost on your credit card on file.
Once it is paid, the shipment will be made shortly
thereafter.
If you don't want to use your credit card, you
may send us a deposit via wire transfer. Please
contact us for the wire transfer information.
Q: Is there any restriction
on high valued items or certain items?
A: If the total declared value of a shipment
is less than $2,499, we can ship your items via
DHL or FedEx without any additional document.
However, a Shipper's Export Declaration (SED)
must accompany most international shipments with
a single commodity or harmonized description valued
above US$2,500, or containing validated licensed
materials, or destined for certain eastern European
countries. Please be advised that some countries
may request import license on certain items regardless
of the total declared value.
We need a Shipper’s Export Declaration (SED) for
a single commodity valued above US $2,500 from
the U.S. seller, manufacturer, or order party.
You may go to http://www.census.gov/foreign-trade/regulations/forms/new-7525v.pdf
and download the form. Then, ask the U.S. seller
or manufacturer to fill in the form and fax it
to us at (949) 624 8240 or email it to us. Please
make sure they provide us with their SED Number
or License No. If you purchased the two items
from two different places, we need SED from both
places.
Without a proper information or required document,
there might be a delay at the custom or a package
can be returned back to us. If a package comes
back to us, you will be responsible for any occurred
shipping fees including any duties and taxes.
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