Q: What Required Documents do I need to send?

A:
We need to receive some required documents from you. (We may activate your account before we receive the required documents. But, you still need to send us the required documents.)

Email the following required documents at .

- Two types of IDs (One with a photo such as Passport or driver's license. The other identification includes government, university identification card; auto registration card; or a home or auto insurance policy.)

(Note: You may send the above documents via fax at (949) 625 8240. When you make a copy, make it lighter so that we can see it clearly via fax. Otherwise, we might ask you to send them via mail. If it is difficult to email or fax the documents, just mail them to us.)

  

Q: I have just received a U.S. forwarding address. Can I start using this address immediaately?

A: Yes. You can immediately start using this address for your purchases in the U.S. We will accept your packages but we can't forward these to you until we receive the required documents from you.

  

Q: Okay, now that I have a U.S. address, how do I order products to be delivered to it?

A: While making a purchase, enter the new U.S. address as the "Ship To" address.

  

Q: What happens once mailforwarding.biz receives my package?

A: Once we receive your package under your name and account number, we will notify you via e-mail. You need to login to www.mailforwarding.biz using your username and password. Then, click "My Status". You will find the status "Received". Then, provide us with the short description of the package.

If you don't expect any other packages, you need to confirm your shipping address and provide us with the total declared value for the shipment. Then, we will start prepareing for the shipment. We will open up each box and may re-package them if it is necessary. We will try to make the shipment smaller and lighter to save your shipping costs. If we find any broken or damaged items, we will notify you so you can take appropriate action. we will prepare for the commercial invoice based upon the information you provided. Also, we will notify you with the total shipping cost. Once we receive your payment or charge the shipping costs on your credit card, we will ship the package to you.

Your package will be shipped through an express carrier such as DHL or FedEx as DHL or FedEx is very reliable and your package will be trackable. We won't ship any packages via USPS nor any Ground shipments. It will take about 1~5 days for you to receive the package, depending on destination. We will provide you with the tracking number as soon as the package is shipped. You may need to pay any costs related to customs, taxes or import fees, which are required by your country and are different in each country.

  

Q: Do you notify me when you receive my package? How often will you send my package? If I expect multiple packages, can you re-package them into one box and ship for me?

A: Yes, we notify you everytime we receive your package. When your package arrives through UPS, FedEx, DHL or USPS, we receive and sign it on behalf of you. We will provide you with the shipping details including its weight and sender's information.

You need to let us know whether you want us to ship or hold it when we notify you about your package. So, it is up to you to decide how often you want us to ship your package. We can hold your packages until you ask us to ship them. Please be advised that we can hold it for 45 days for free and you need to pay for its storage fee thereafter. We can not hold it more than 3 months.

We can re-package your items into one box and ship it to you. We will definately save you on your shipping costs.

  

Q: Do you notify me when you receive my mails? How often will you send my mails? Are there any required documents to receive my letters?

A: We notify you when we receive your packages. However, we do NOT notify you when we receive mails such as your letters or magazines.

Please be advised that we will send your documents such as letters and magazines based upon your Shipping Option you selected when you registered. We will NOT notify you every time we receive any letters or magazines. If you want to edit the shipping option, you can do so at any time by updating your profile after you login.

If you selected "Hold Mail" as your Document Shipping Option, we will hold your letters and magazines until you notify us by clicking here. If you want to receive your letters and magazines on a regular basis, you need to select "Weekly", "Bi-Weekly" or "Monthly".

Regarding any package we receive on behalf of you, we will notify you immediately with the detailed information. You need to let us know whether you want us to ship or hold it. When you want us to ship the package, we can certainly include all your letters and magazines. It will be a cost effective way. If you want to do so, you may select "Hold Mail" as your document shipping option and just remind us of including your mails in the shipment.

You may use our U.S. forwarding address to receive your packages. However, if you expect to receive any letters under your name, you need to provide us with the notarized USPS Form 1583 along with a copy of your two ID. Please refer to our earlier Q and A - What Required Documents do I need to send?

  

Q: Can I buy insurance for a shipment?

A: All shipments via our express carriers are insured with a declared value of up to $100. If the declared value is more than $100, you may request additional insurance. Additional insurance charges are $2 for every additional $100. Please be advised that the insurance amount should be same as the total declared value.

  

Q: What is your shipping rate?

A: Click here to find out your shipping cost to your country.

  

Q: How can I pay for your service and when do I need to pay?

A: You can make a payment with your credit card. Membership and shipping service should be paid in advance. You may pay for your membership on a quarterly or yearly basis. Also, every time you ask us to ship your packages, we will notify you the total shipping cost and we will charge the shipping cost on your credit card on file. Once it is paid, the shipment will be made shortly thereafter.

If you don't want to use your credit card, you may send us a deposit via wire transfer. Please contact us for the wire transfer information.